Privacy Policy

FSA Website Privacy Policy

This website privacy policy discloses the privacy practices of Focus Support Associates ("FSA"). when it comes to the information collected by this website.

This privacy policy has been compiled to better serve those who are concerned with how their personal information is being used online. The personal information collected may include Personally Identifiable Information (“PII), as described in United States’ (“US”) privacy and information security laws that is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information as collected and processed through our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To follow up with them after correspondence (live chat, email or phone inquiries)

    • How do we protect your information?

  • We do not use vulnerability scanning and/or scanning to PCI standards;
  • We only provide articles and information. We never ask for credit card numbers;
  • We use regular Malware Scanning;
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology;
  • We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information; and
  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

    • Do we use ‘cookies’?

    We do not use cookies for tracking purposes.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

    If you turn cookies off, some of the features that make your site experience more efficient may not function properly that make your site experience more efficient and may not function properly.

    Third-party disclosure

    We do not sell, trade, or otherwise transfer to outside parties any of your personally information.

    Third-party links

    Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    Google

    Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users - Please see https://support.google.com/adwordspolicy/answer/1316548?hl=enWe have not enabled Google AdSense on our site but we may do so in the future.

    California Online Privacy Protection Act

    California Online Privacy Protection Act (“CalOPPA”) is the first state law in the United States of America (“US”) to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the US (and conceivably the world) that operates websites collecting personal information that include Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf.

    According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
  • Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above. You will be notified of any Privacy Policy changes:
  • You will be notified of any Privacy Policy changes on our Privacy Policy Page; and
  • User/s can change his/her given personal information by chatting with us or by sending us a support ticket;

    • How does our site handle Do Not Track (“DNT”) signals?

    We honor DNT signals and DNT plant cookies, or use advertising when a DNT browser mechanism is in place.

    Does our site allow third-party behavioral tracking?

    It is also important to note that we do not allow third-party behavioral tracking.

    COPPA (Children Online Privacy Protection Act)

    When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

    Also, we do not specifically market to children under the age of 13 years old. More so, we do not let third-parties, including ad networks or plug-ins collect personally identifiable information from children under 13.

    Fair Information Practices

    The Fair Information Practices Principles form the backbone of privacy laws in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

    In order to be in line with Fair Information Practices, we will take the following responsive action, should a data breach occur:

    We will notify you via e-mail within 72 hours upon becoming aware of the data breach.

    We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

    CAN SPAM Act

    The CAN-SPAM Act is a law that sets the rules for commercial e-mail, establishes requirements for commercial messages, gives recipients the right to have e-mails stopped from being sent to them, and spells out tough penalties for violations.

    We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions

    • To be in accordance with CANSPAM, we agree to the following:

  • Not to use false or misleading subjects or email addresses;
  • Identify the message as an advertisement in some reasonable way;
  • Include the physical address of our business or site headquarters;
  • Monitor third-party e-mail marketing services for compliance, if one is used;
  • Honor opt-out/unsubscribe requests quickly; and
  • Allow users to unsubscribe by using the link at the bottom of each email.

    • If at any time you would like to unsubscribe from receiving future emails, you can email us at sales@focussupportassociates.com.

    Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.